As part of a wider Digital Transformation programme, the Windows 10 migration project risked failing to meet device deployment targets and sought to improve user engagement with new devices and return of old hardware.

Engaged as IT Business Analyst to secure user buy-in for change and ensure targets were met.

Liaising with end-users to determine issues; clarified procedures with 3rd-party courier; created email messaging schedule prior to migration; established legacy device collection protocols; and introduced reporting improvements for visibility of progress.

Succeeded in increasing deployment by 8K in 3 months, achieving 2022 target of 55K.